Who We Are

alzburgtours

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WHO WE ARE

In winter, the resort becomes a haven for the snow enthusiast. Close to Mt Buller, the resort offers both luxury and affordable options for your skiing holiday. We also have one of Mansfield’s largest and best-equipped ski and snowboard hire outlets and gift shops, complimented by experienced staff who will advise and fit you out ready for your snow adventure. Lift tickets and lessons are also available and a shuttle bus service to make your travel up to the mountain a breeze.

At Alzburg resort, we have accommodation and also the following services :
  • Ski and Snowboard Hire
  • Snow Chains
  • Lift Tickets
  • Lesson Tickets
  • Day Coach Tours ex Melbourne
  • Accommodated Coach Tours ex Melbourne
  • School Group Trips

SNOW GUARANTEE

NO SNOW? MONEY BACK!

Snow Guarantee lifts

The Snow Guarantee applies if we don't have at least four of the following lifts operating, which cover a wide range of beginner and intermediate terrain:

  • Blue Bullet Express
  • ABOM Express (6 seater)
Plus any two of the following lifts:
  • Wombat
  • Shakey Knees
  • Skyline T-bar
  • Koflers T- bar
  • Summit
  • Howqua
  • Bonza
  • Northside Express

Snow Guarantee Policy

The Mt Buller Snow Guarantee means you can book your snow holiday with confidence.

The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and it applies if insufficient snow cover means we don't have at least four of our 'Snow Guarantee' lifts operating in the two days before your scheduled arrival.

How does it work?

If our Snow Guarantee lifts (see the list below) aren't operating in the two days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay, only up to 5pm on the day before you arrive.

As an example, if your scheduled day of arrival is Sunday, then you must call between 9am Friday and 5pm Saturday to take advantage of the guarantee.

Exclusions

Note: The Snow Guarantee only applies if the lifts aren't operating due to insufficient snow cover. It doesn't apply where the lifts aren't operating due to following:

  • Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice;
  • Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn't apply to the following:
  • Retail tickets purchased on the e-store or at on-mountain sales offices;
  • Booking fees or commissions payable to booking agents; and
  • Bookings on Opening Weekend (6-8 June 2014)

Look for the Snow Guarantee logo on accommodation listings and book your snow holiday with confidence!